Thank you for your reply, both of the phone assigned 3 lines (1000, 1001 and 1002) when I check the 1000 line, both of them are set as Use System Default.
And the most strange is if 1001 answering the call for 1000, other peoples call 1000, 1002 will not ring. But if 1002 answering the call for 1000, as the same time another peoples call 1000, 1001 will ring.
Also, if 1001 answering the call for 1000 and some other peoples call 1000, 1002 phone will blink the line 1001 has call.
From what I understand you have 2 IP Phones with the following DNs configured:
You also have a Hunt Pilot of 1000 with a Line Group containing DNs 1001 and 1002, right?
Questions for you:
1. Is the Hunt Pilot 1000 in a different partition than the DN 1000 configured on the phones?
2. If the answer to #1 is No - then is there a need to have the Hunt Pilot configured on the physical phones?
3. What DN are you calling the 1000 HP from?
I believe it goes against Cisco best practices to use shared lines (or it's not recommended at the very least) in hunt groups. I've also never seen where the HP is also configured on the physical lines of a phone as well.
If I am misunderstanding your situation, I apologize, but here are some recommendations nonetheless:
1. Remove the 1000 DN from the phones
2. Create 2 more DNs (1003 and 1004) (if these 2 aren't available, any DN will do, but you don't want to use shared lines)
3. Assign these two new DNs to only 1 of the phones, removing the 1000, 1001 and 1002 DNs.
4. Add the 1003 and 1004 DNs to the LG
When a call comes in destined for 1000 - the 4 lines will ring (1001 - 1004). You have no shared lines and shouldn't have any issues.
Thank you for your help, to answser your question,
1) No, all these 3 lines are in the same partition
2) There are 3 lines configured on 2 phones, DN 1001 - 1002, I am not sure the reason, but may be the users need to answer the call for others, such as 1002 user help to answer 1001 call when the user is off.
3) The HP 1000 is a hotline for public users, that is call from public phones.
For your solution, I have few questions:
1) the DN 1001 and 1002 is already using by the users and their phone number is already known by other peoples, it is difficult to change for them.
2) you said there will have only one DN in each phone, for example, the phone will only have 1003 or 1004, is it mean that if the caller call 1001 or 1002, they will not ring? And if 1001 and 1002 are not assign to any other phone, how can the phone ring when caller call HP 1000?
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.