I have CCM 4.2(3). I registered IP phone 7941 with two lines buttons.
First line assigned to normal DID extension from our office extensions range.
At same time i configured HUNT PILOT (as help desk number for our office) number to circulate the coming call to 4 inside users(IT members), one of these 4 inside users is the extension assigned to the first line for the above IP phone 7941.
I want this phone user when call back the dailled user to be appeared as the hunt pilot number not his DID extension...so, how this can be achieved.
But, may be i can't explain exactly my point of view, i will explain in brief my actual case:
I have 4 IT members, 2020, 2021, 2022 and 2023, all of these extensions are DID numbers when they got out with (2461) 2020 or (2461) 2021 and so on........................
I configured non-DID hunt pilot point 111 (as help desk number for our office employees) to circulate any coming call from any employee in our office to all these above 4 numbers and it is working properly.
Ok, what i want is : when the IT member of number 2023 wants to call back or answer any employee to be appeared as the hunt pilot number 111 and when call outside to be appeared as 2461 2023 as his number normally.
N.B.: this IT member of number 2023 , has IP phone 7941 with 2 lines.....so, i can play with the other line to do so as if i can assigned to the hunt pilot 111 or no.
Sorry for all these long words and thanks a lot for your patience
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...