One translation pattern XXXXXXXX to a hunt pilot (1000) , this hunt pilot contains a line group (6 DN's=1234,1235,1236,1237,1238,etc,..)Those DN's are configured in a Ip phone 7960. The problem is that when Ip phone 7960's user want to forward all calls , the ip phone only forwards internal calls, because internal users phone to 1234,1235, etc ,. Calls to external number XXXXXXXX or to hunt pilot (1000) are not forwarded. Could you tell me if there is a simple way to solve this situation?
You have to keep in mind that a call that has routed via the Hunt Pilot will always ignore the CFWD Settings on Hunt Group Member phones. The normal way to control this then is via the Hunt Group Logout of member phones combined with the Hunt Pilot level forward settings.
The following describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
Hunting and Call Forwarding
The concept of hunting differs from that of call forwarding. Hunting allows Cisco Unified Communications Manager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) ***Hunting thus ignores the Call Forward No Answer (CFNA), Call Forward Busy (CFB), or Call Forward All (CFA) settings for the attempted party (Line Group member Phones).
Cisco Unified Communications Manager offers the ability to redirect a call when hunting fails (that is, when hunting terminates without any hunt party answering, due either to exhausting the list of hunt numbers or to timing out). If used, this final redirection comprises a Call Forwarding action. Therefore, the Hunt Pilot Configuration window includes Call Forwarding configuration concepts that are similar to those found on the Directory Number Configuration window.
Example of Call Hunting
Although hunting differs from forwarding, hunting often originates as a call that gets forwarded to a hunt-pilot number. The call coverage feature extends hunting to allow final forwarding after hunting either exhausts or times out.
A typical call that invokes hunting can include the following phases:
The call hunts through provisioned hunt groups according to provisioned algorithms for each group. Hunting either succeeds (if a hunt party answers), exhausts (if all hunt parties are attempted, but none answer), or times out (if the time specified in the Maximum Hunt Timer runs out before all parties are attempted, and none of the parties that were attempted answer).
For the purpose of this example, we assume that hunting does not succeed.
If some form of final forwarding is configured, the call forwards to a next destination; otherwise, the call gets released.
Maximum Hunt Timer
The Maximum Hunt Timer field on the Hunt Pilot Configuration window allows the administrator to enter a value (in seconds) to limit the time for hunting through a hunt list. After the specified time lapses, if hunting has not succeeded, the call gets forwarded to a voice-messaging system, a specific dialed number, or some personal treatment (if configured), or the call gets released.
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