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Hunt Pilot > Line Group > Cell Phone > Unity Mailbox

Using CallManager 8, trying to think of a method to ring a Hunt Pilot which goes to Broadcast Line Group, if no answer ring Blackberry (doesn’t have voicemail), if no answer then go to service desk Unity Subscriber mailbox. I’m not recalling a method I can ring the Blackberry and if no answer transfer to Unity subscriber mailbox.

Remembering that Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature.

1 REPLY
VIP Super Bronze

Re: Hunt Pilot > Line Group > Cell Phone > Unity Mailbox

Mobile Connect can do this. Setup the cellular phone as a remote destination and set the appropriate timers on it. Set the hunt pilot RNA call forward rule to the directory number associated to the RDP. When the timer expires on the remote destination, the associated directory number's RNA call forwarding rule will forward it toward Unity. Just be sure that the DN you use is at least an alternate extension on the mailbox.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_0_2/ccmfeat/fsmobmgr.html

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