Having an issue with some call flow. I have a series of call handlers where in the last handler on the tree the caller has the option to pres 1 for (A) dept and 2 for (B) dept.
If either is selected, lets say Dept A for instance. The call needs to ring extension 11111 , if busy or no answer, ring extension 22222, if no answer the call needs to flow to the extensions 11111 voicemail.
I thought if I created a hunt pilot where the line group consists of both extensions. I have the distribution algorithm set to Top Down and the Hunt Options set to Try Next Member Do Not Go To Next Group.
This works perfect up until when ext 22222 does not answer the call drops. I thought by enter *11111 in the destination field for the forward Hunt No Answer and Busy lines then it would direct the call to that person voicemail..
That does solve the issue but created another one. When I enter a destination field extension, the call will ring the first phone but if not answered, go directly to the destination field extension. I have two extension in the line group, so referencing example above, if x11111 is busy or does not answer, the call should ring x22222. if no answer or busy, go to x11111 voicemail.
The fix mentioned by Vipul worked for the voicemail part but the call no longer rings x22222. Any idea why????
Use Vipul's option of adding a VM DN as an Alternate extension, but, instead of using the real 11111 number, create a THIRD SEPARATE internal DN for the VM and add it as a THIRD DN under your line group for your hunt pilot. Then, if you add this THIRD DN and the THIRD number in your algorithm, it should behave as you described above: ring 11111, RNA goes to 22222, then RNA goes to your THIRD VM DN.
Closer - I created a DN (x33333) and set it to CFA to voicemail (check box). I then added that extension as an alternate extension under x11111 unity account. When I dial x33333 it goes directly to x11111 vm greeting which is perfect. When I tested, the call called x11111, RNA then x22222, RNA then the call dropped.
You may have to eliminate the Hunt Pilot config and just configure this between the CFB / CFNA settings between the 2 phones themselves, and, on the 2nd phone, just CFB / CFNA to your VM-only DN. I would try just deleting all this setup and go that route. Its likely the HUnt Pilot Algorithms that are taking precedence here and causing your problem.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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