I'm having an issue with transferring a call to a Line Group Member's VM. The phones roll through the distribution no problem, but when it goes to transfer to the first members VM, in case nobody answers, then the caller gets a busy signal. All of the DN's are in the same CSS. I can dial *112 and get the users VM no problem, but I cant seem to be able transfer from the Forward Hunt No Answer setting. I have a feeling its something very easy but I'm missing something.
Translation Patter 4682 - points to called party transform mask 352
Hunt Pilot - 352
Route Partition - Shipping
Description - Shipping_HP
Hunt List - Shipping_HL
Forward Hunt No Answer - *112 - CSS = Shipping
Hunt List - Shipping_HL
Hunt List Member - Shipping_LG
Distribution Algorithm - Top Down
Members - ext 112, 113, 114
Any help would be greatly appreciated!
I would change the forward hunt no answer to your Unity Pilot DN, then add 352 as an alternate extension for user 112.
The call will hit Unity as 352 which will find 112's mailbox.
Use the port status monitor to see if the call is even making it to CUC
As correctly suggested by Jaime (+5) use port status monitor tool and post the output.
Also check if you are able to call 112 mailbox using the configured CSS on forward No Answer on Pilot configuration.
I'm not seeing the call make it to CUC.
I have verified that a user can dial the VoiceMail Pilot which is 899.
So somewhere when it finishes hunting, even though I have Forward Hunt No Answer Set to 899 and an alternate extension in their VM, its not making it over to them.
Interestingly enough, if I put in one of the actual VM ports, it will transfer correctly at the end of the hunt. If I try to send it to the VoiceMail pilot, it will not.
Outside Caller calls 1234564682
Translation Pattern 4682 Called Party Transform Mask to 352 Hunt Pilot
352 Hunt Pilot contains Hunt List Shipping_HL
Shipping_HL points to Shipping_LG
Shipping_LG contains extensions 112, 113, 114
Using Top Down distribution it rings Ext. 112. No answer then go to 113. No answer then go to 114.
Forward Hunt No Answer to 899 (VM Pilot)
User with Ext 112 has alternate extension of 352.
If I send it to the VM pilot, 899, it gets the busy signal. If I send it directly to a VM port's extension, it works.
Interesting, if for testing purposes you create the exact same LG/HL/HP for VM ports, just a different HP DN, and send it to that new route, does it work?