Easy question (i think) chaps.
I have a hunt pilot configured to with 3 line groups in a broadcast algorithm.
I want to find out how many calls are being filtered/answered by line group 3 - the last line group for the pilot number.
We have users complaining in line group 3 that users in line group 1 and 2 are not answering the calls as they should be.
hope this makes sense..
Go to Solution.
the only possible way would be to use CDR since there is no specific reporting on this
if this helps, please rate
Thanks for the quick response Java, 2 points for clearing things up for me.