I have a hunt pilot at 2999 and it works fine with my hunt group and line. I would like to be able to add the number 2999 so the hunt group users can see the calls coming from that 2999 number. Is there a way to add it to the phone.
You can modify the Calling/Called party Transformation settings for the Hunt Pilot. You would change the Calling Party Transformation to be 2999. This way calls into 2999 will have a CLID of 2999. I hope that is what you are looking for.
I was just testing this out in our lab a little while back. You can change this behaviour by setting up the DN on a CTI Route Point that "front ends" (via Call Forward All) the Hunt Group. The calls to this DN will still reach the Hunt Pilot but will strip off the CLID and replace it with it's own. This way your users will see the proper Hunt Pilot CLID :)
So, for your example, if we take your Hunt Pilot DN 2900 and move it to become the CTI-RP DN and create a new Hunt Pilot DN of 2100 (with the same Line Group Members). On the CTI-RP DN Configuration page set the Call Forward All to 2100. When a call comes in via 2900 the users will be able to see that CLID on their phones to identify the proper response.
I just tested both ways. Both methods change the ClID information. Robs method will display the CLID of the hunt pilot for a short period of time and then change it to the orginal Caller id informaiton. The method of changing the hunt pilot transform mask will change and keep the CLID.
Just wanted to add more to the great sugguestion that Rob offered. I hope one of these will work for you..
I do have one question. Is there another way or easier way to be able to change the forwarding of the CTI Route point to an outside line instead of to the Hunt Pilot?
What I am looking to have our help desk number (which is setup like your directions) to be easily changed somehow by users with out having to give them access to change the forwarding in the CTI Route Point.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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