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New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

I all,

My customer recently bought IP Phones 8941 but  I can´t register this phone yet.

CUCM version : 8.0.3

IP Phone 8941  firmware :

cmterm-8941_8945-sccp.9-3-2-11.cop          Active

cmterm-894x-qed.9-2-2-0.cop          Active

cmterm-894x-sccp.9-2-2-0.cop

The IP Phone load the firmware, but isn´t registered in the CUCM.

The status message display

[12:32:39, 10/16/2012] ITLSEP20BBC02008F9.tlv updating

[12:32:39, 10/16/2012] ITLSEP20BBC02008F9.tlv (HTTP)

[12:32:40, 10/16/2012] ITLSEP20BBC02008F9.tlv updated successfully

[12:32:40, 10/16/2012] ITL installed

[12:32:40, 10/16/2012] can't download configuration file SEP20BBC02008F9.cnf.xml.sgn from 10.4.12.2

[12:32:40, 10/16/2012] XMLDefault.cnf.xml.sgn (HTTP)

[12:32:44, 10/16/2012] VPN Error: VPN is not Configured.

[12:32:55, 10/16/2012] CTLSEP20BBC02008F9.tlv updating

[12:32:55, 10/16/2012] CTLSEP20BBC02008F9.tlv not found in 10.4.12.3

[12:32:55, 10/16/2012] ITLSEP20BBC02008F9.tlv updating

[12:32:55, 10/16/2012] ITLSEP20BBC02008F9.tlv (HTTP)

[12:32:56, 10/16/2012] ITLSEP20BBC02008F9.tlv updated successfully

[12:32:56, 10/16/2012] ITL installed

[12:32:56, 10/16/2012] can't download configuration file SEP20BBC02008F9.cnf.xml.sgn from 10.4.12.3

Please, I need your help.

Thanks a lot

Guillermo Silva B

11 REPLIES
Cisco Employee

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Are you sure you're pointing to the right TFTP??

The error clearly says it cannot download the config file.

Try removing and adding the phone again.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re:I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Hi JAVA,

The tftp is Ok and is obtained by dhcp.

I think that the problem is associated a security, ctl file, trust list etc.

GSB

Sent from Cisco Technical Support Android App

VIP Purple

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Hi Silva,

Can u try uploading the device pack first and upload firmware 9.3(1) first ? This would require server reboot.

cmterm-devicepack8.0.3.24047-1.cop.sgn

http://software.cisco.com/download/release.html?mdfid=282827095&flowid=5329&softwareid=282074299&release=8.0.3(24051)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

VIP Purple

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

try DOwngrading the firmware to 8.x or 7.x series... it will work.

New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Shabeeb,

I only found firmware 9.x.

How obtain firmware 8.X

Thanks,

Guillermo

New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

As it was mentioned by Aman you must install device pack before upgrading 8941 FW

"The Cisco IP Phone 8941 and 8945 support a new  "secure by default" feature from 9.3(1) onwards, which requires devpack  8.0.3(24049)/8.5.1(14070)/8.6.2(22030) or higher installed on 8.x Cisco  Unified Communications Manager before phones are upgraded to Firmware  Release 9.3(2)SR1. If the correct devpack is not installed first, the  phones cannot successfully register to the Cisco Unified Communications  Manager!!! "

http://www.cisco.com/web/software/282074289/103278/cmterm-8941_8945-sccp.9-3-2SR1-2-readme.html

This is needed to support Security by default

New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Vadym, Aman,

I tried with the firmware 9.2.2 and the problem continue, but the status message display

[00:00:09, 01/01/2010] system boot up (SCCP 9-2-2-0)

[12:28:33, 10/16/2012] SEP20bbc0200a7a Get ip from DHCP server : 10.4.12.11

[12:28:35, 10/16/2012] can't download ctl file from 10.4.12.3

[12:28:51, 10/16/2012] can't download ctl file from 10.4.12.3

[00:00:09, 01/01/2010] system boot up (SCCP 9-2-2-0)

[12:41:39, 10/20/2011] SEP20bbc0200a7a Get ip from DHCP server : 10.4.12.11

[12:41:40, 10/20/2011] can't download ctl file from 10.4.12.3

[12:41:55, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:10, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:25, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:39, 10/20/2011] can't download ctl file from 10.4.12.3

[12:42:54, 10/20/2011] can't download ctl file from 10.4.12.3

[12:43:09, 10/20/2011] can't download ctl file from 10.4.12.3

[12:43:23, 10/20/2011] can't download ctl file from 10.4.12.3

The device pack, will upgrade the firmware to all phones ? then I prefer test only the 8941 Phones.

Thanks a lot

Guillermo

VIP Purple

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Hi,

Do have 89XX models other than 8941as well ?

regds,

aman

New Member

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Hi Aman.

No, we don´t have other 89XX models. Only have 8941.

Regards,

Guillermo

VIP Purple

I can´t register an IP Phone 8941 in a CUCM cluster 8.0.3

Hi Silva,

this means all the 8941 phones won't be working. Try loading Device pack first and then,firmware.

regds,

aman

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