I cannot hear voicemail and AA audio prompt from PSTN calls
Is CUE JTAPI integrated with CUCM or SIP integrated with CME?
If on CUCM, please check region configurations between the incoming gateway and the CUE CTI ports. Since CUE accepts only g711 calls, if region is g729 between gateway and CTI port we need to ensure that there is a transcoder on the CTI port mainly, or convert the regions to g711.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...