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New Member

I want to play a msg before call routed to DN

I would like to play a “this call may be recorded” message before a call is sent to a DN. If possible I'd like all calls at a remote location to experience this whether they reach the auto-attendant on the main number or call a user direct via a DID.

We have a Unity Connections 1.2 - that will be upgraded to the latest version soon, and a CM 5.1 that will be upgraded to 7 soon.

Can an interview handler or Call Handler play the message and then pass the call on without caller input?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: I want to play a msg before call routed to DN

A call handler will suffice. In the greetings portion of the call handler config, just set to send caller to a particular extension after the greeting is played and disable caller input on the call handler.

Hope that helped.

2 REPLIES

Re: I want to play a msg before call routed to DN

A call handler will suffice. In the greetings portion of the call handler config, just set to send caller to a particular extension after the greeting is played and disable caller input on the call handler.

Hope that helped.

New Member

Re: I want to play a msg before call routed to DN

Kenneth is correct - a Unity CH will provide this functionality; something to be careful of, is the number of license ports on your CUC if you want all calls to be handled by it in the first instance.

Thanks

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