Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

ICT call to remote CM&Unity Connection 7x

If I make a call from my CM cluster 4x to a different CM cluster 4x over ICT, if that user does not pick up their phone it's then send to Unity Connection 7x voicemail box, however the message I hear is more of a system message about unity connection and to enter an ext instead of the users greeting. If I call from the pstn into the users DID I can reach the voicemail greeting. I suspect the calling information is being stripped off somewhere.... Thoughts?

1 REPLY
Cisco Employee

Re: ICT call to remote CM&Unity Connection 7x

I would look at the detailed call flow and see if there are translation patterns in there, or any changes made in the route patterns or route lists

Use the port viewer in CUC RTMT to see what is reaching CUC.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
152
Views
0
Helpful
1
Replies
CreatePlease to create content