Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

ICT one way audio when calling party is forwared to remote Unity server

Hi All,

I have an one way audio when the ip phones call to someone in the remote sites crossing ICT (GK controlled) when this call is forwared to Cisco Unity, the greeting is never hear from the calling party number. I have setup the ICT with G729 and the Unity is negotiating G711, is it important for the issue, any guide?

Kind regards

A

2 REPLIES
Bronze

Re: ICT one way audio when calling party is forwared to remote U

Hi All, I have a one way audio when the IP phones call to someone in the remote sites crossing ICT (GK controlled) when this call is forwared to Cisco Unity, the greeting is never hear from the calling party number. I have setup the ICT with G729 and the Unity is negotiating G711, is it important for the issue, any guide? Kind regards A

Re: ICT one way audio when calling party is forwared to remote U

Issues with one way voice can often be attributed to ip routing.

As your calls are routed across an ICT and then forwarded to VM, ensure that the Unity server is able reach the IP subnet for where the Calling party is.

Rgds

Allan.

155
Views
0
Helpful
2
Replies
CreatePlease to create content