Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Identify incoming calls - Hunt Pilot

Call Manager 5.1

I have 10 phones that are part of a Hunt Pilot, 1474. These "phones" are also agents in IPCC using their same extension. This cannot be changed for other reasons. I need to find a way to display "1474" or "text" on the phone when it rings to a phone that's part of 1474 Hunt Pilot. I can successfully do this by setting the "Calling Party Transform Mask" field of the Hunt Pilot to 1474.

Problems with doing it this way...Our reporting environment and call recording environment shows the "calling party number" & "called party number" as 1474 instead of the "calling party number" as the caller's CID and the "called party number" as the user's extension it was calling...making it impossible to search for calls.

1. Is there any way around this?

2. Can I display "text" and/or "Hunt Pilot" number on the phone?