If you press the service button and the extention mobility is it will ask you enter the password:user presses the Services button on the Cisco IP Phone and requests to log in. This action invokes a URL for the Cisco Extension Mobility application
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...