You can look at the SDI traces to see how the call processing is occurring. When looking through the traces, use a time stamp and know the calling and called DN's. Be sure your network has the bandwidth for all the calls and make sure the proper QoS is configured so the packets don't get dropped. Look on the DN 317 to address the disconnect problem.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...