If attendant console is not up, will all calls to the main line go to voicemail?
My question is if I have a receptionist that uses attendant console to answer calls to the office main number, if she can't log in, will it push calls to voicemail automatically until she logs in? Where can I check into this to understand it better?
Also, am I looking in the wrong place? Other than translation patterns, how can I troubleshoot issues with a DID i.e. 404-xxx-xxxx if calls to it go straight to voicemail?
Note - this office has a voice gateway bringing all of their calls in. We use a multisite deployment with centralized call processing.
If attendant console is not up, will all calls to the main line
The Attendant Console feature is really two related, but seperate applications, and they don't always have to go together. One is the server-side application, which is built into CUCM 5.X, 6.X, and 7.X. This allows for basic (very basic) call distribution and queuing based in directory numbers or agent logins. The other component is the client-side application, which allows for GUI call handling, line presence monitoring, and agent login status. The two together are required for call queuing and allowing agents to login and go online or offline. However, they can be used seperately.
If you have only one receptionist, you can install Attendant Console on his/her computer without creating a Attendant Console Pilot Point at all. He/she will still need a AC username and password, but he/she will not need to go online. Instead, the Attendnat Console application would only allow the receptionist to hold, park, transfer, and conference calls from his/her PC and see the line status ofother users. The receptionist would still have the main number of his/her phone and would be able to receive and handle all calls in the case of the Attendant Console not working.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.