06-25-2014 08:41 AM - edited 03-16-2019 11:12 PM
Hello,
We had a user that left the company. A new hire took over the extension. We removed the primary line of the old user in CUCM, and used it for the new hire. When some calls the extension, the recieving end still sees the old user's name.
I tried removing both users from my contact list in Jabber, and still the old name appears. When calling a deskphone, the proper name appears.
I confirmed that the extension doesnot have the old users name under line appearance.
If anyone has encountered this issue or have any suggestions please let me know.
Thanks,
AK
Solved! Go to Solution.
06-25-2014 01:22 PM
If running W7, and I believe it's the same for W8, delete the CSF folder from these 2 locations
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber
%userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber
06-25-2014 08:44 AM
Have you tried deleting the Jabber cache??
06-25-2014 01:20 PM
Dear Jaime
where we can clear cache??
C:\Users\abc\AppData\Local\Cisco\Unified Communications\Jabber\CSF
06-25-2014 01:22 PM
If running W7, and I believe it's the same for W8, delete the CSF folder from these 2 locations
%userprofile%\AppData\Local\Cisco\Unified Communications\Jabber
%userprofile%\AppData\Roaming\Cisco\Unified Communications\Jabber
08-12-2014 07:46 AM
Apply following base filter to your jabber-config.xml file under directory section:
<BaseFilter>(&(objectclass=user)(objectcategory=person)(!UserAccountControl:1.2.840.113556.1.4.803:=2)</BaseFilter>
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