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IM Presence User availiable but for others is off

I just install CUPS, integrate with CUCM, video and calls between jabbers, works fine, also in the jabber application the user appear availiable, however, when i try to send messages to the other user, looks offline, and the other user seen me offline.

I was restat some services, reste the digest in the user at CUCM. some body has an idea for fix this issue

System version is

System Version: 9.1.1.20000-5

CUCM 9.1

BE6K

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