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Community Member

Impact of reloading CUE during operation?

Hi everyone,

I just modified the config in CUE on my UC500 and I was wondering what the impact would be if I reloaded it during business hours.

I'm sure the phone calls will not be dropped. I'm thinking anyone leaving voicemail would not be able to do so... not sure.

Does anyone know what will be impacted by this reload?

Many thanks,

Ali

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Accepted Solutions
VIP Purple

Re: Impact of reloading CUE during operation?

Ali,

You are correct. Phone calls in progress will not be dropped. However, any calls into voicemail or auto attendants hosted on CUE when it is reloaded will be dropped. Any subsequent calls to voicemail or auto attendants will fail until CUE is fully reloaded.

Hope this helps. If so, please rate the post.

Brandon

2 REPLIES
VIP Purple

Re: Impact of reloading CUE during operation?

Ali,

You are correct. Phone calls in progress will not be dropped. However, any calls into voicemail or auto attendants hosted on CUE when it is reloaded will be dropped. Any subsequent calls to voicemail or auto attendants will fail until CUE is fully reloaded.

Hope this helps. If so, please rate the post.

Brandon

Community Member

Re: Impact of reloading CUE during operation?

Thanks Brandon. I'll go ahead and reboot it now.

Have a good one.

-Ali

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