Import COBRAS to Unity Connection 10.5 from Unity 4.2
i need some help about the COBRAS backup and restore.
One of my customer installed a unity connection 10.5 in their network,to replace their old unity 4.2.
they want to move all existing user accounts and their message to new unity connection 10.5.
i try to use COBRAS to backup the data in unity 4.2 , and restore it to CUC 10.5
Everything looks good in backup , but when i try to restore it, there is alert appear in processing :
10/29/2014 2:17:19 PM: (warning) ** Retrying sending email after a one second pause - retry # 2 ** 10/29/2014 2:17:20 PM: (warning) failure sending email message via SMTP for message with subject=Message from an unidentified caller () in SendMessageToServer_Unity. 10/29/2014 2:17:20 PM: (warning) failure returned from IMAP library=ChilkatLog: SendEmail: DllDate: Sep 8 2009 UnlockPrefix: CISCOMAILQ Username: admin Component: ActiveX Recipients: NumTo: 1 To: awee@cuc NumCC: 0 NumBCC: 0 Sending RSET command.. Using existing/open SMTP connection to send email. ConnectionType: Unencrypted TCP/IP subject: Message from an unidentified caller () reversePath: unityconnection 550 5.7.1 STMP Address <unityconnection> is not associated with logged in user Failed when sending MAIL FROM:<unityconnection> RSET 250 2.0.0 Reset State MAIL FROM:<unityconnection> 550 5.7.1 STMP Address <unityconnection> is not associated with logged in user
NumSuccess: 0 NumTotal: 0 Send failed. 550 10/29/2014 2:17:20 PM: [debug] forcing tear down of SMTP session. 10/29/2014 2:17:20 PM: [debug] re establishing SMTP session 10/29/2014 2:17:20 PM: [debug] SMTP session established 10/29/2014 2:17:20 PM: (error) ** Message has been sent 3 times and failed all three times - COBRAS is skipping this message in the restore - you will want to review the message backup for this user post restore. **
and after it finish the restore process, all user account can success move to CUC10.5, but no any message, they are all empty.
so , may i know is i miss any step in this restore ?or something wrong in backup process?
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