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IN a TMS scheduled call, endpoints are connected and the conference is active, but tMS shows the endpoints as disconnected.

HeathHays
Level 1
Level 1

‎03-13-2014 12:39 PM - edited ‎03-16-2019 10:06 PM

Several Profile c 60s are displaying this issue. During a TMS scheduled call, the endpoints connect and the confernce is 100% active. However, TMS Conference Center shows the endpoins as disconnected or calling. refresh does not solve the issue.

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Anders Abrahamsen
Level 4
Level 4

‎03-13-2014 01:11 PM

Hi!

Just a question... Does the endpoints report status for call activity ("in call", "idle" etc.) when you click on a endpoint in Navigator? Does the endpoints have the host name of TMS as the managemet address? Are DNS settings on the endpoints configured?

My experience is that everything looks normal, the database scanner service is running, but the endpoints does not report activity correctly when the above settings are messed up...

If it is only Conference Control Center that does not work I would look into Java issues (upgrade Java on server and client).  

Just a thought... :-)

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