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Inbound call problem

I have a voice gateway with a T1 line. A toll free number is associated with it.

All was working fine till yesterday and i am not able to receive any inbound calls on the number. Outbound calls are still working fine

following is the configuration on my VG

voice-port 2/0:23

connection plar 8901

voice-port 3/0:23

connection plar 8901

dial-peer voice 5 voip

destination-pattern 8901

session target ipv4:172.20.33.5

dtmf-relay h245-alphanumeric

ip precedence 5

!

dial-peer voice 6 pots

destination-pattern 9T

port 2/0:23

!

dial-peer voice 7 pots

destination-pattern 9T

port 3/0:23

interface Serial2/0:23

no ip address

encapsulation hdlc

no logging event link-status

isdn switch-type primary-ni

isdn incoming-voice voice

no cdp enable

!

interface Serial3/0:23

no ip address

encapsulation hdlc

no logging event link-status

isdn switch-type primary-ni

isdn incoming-voice voice

no cdp enable

Thanks in advance

Narayan

2 REPLIES
Community Member

Re: Inbound call problem

Narayan

Can you actually see the 800 number hitting the gateway?

Do a debug isdn q931 and see if the number gets routed properly by the provider. If all was working fine, then stop working I will work my way from the outside in.

Armando

Re: Inbound call problem

Hi Armando,

It got solved. The JTAPI subsystem was inactive in the customer response application.

Once the engine was restarted, it got solved.

Narayan

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