We have UCM 6.1 and are using h.323 for gateways. When I do a debug ISDN q931 on gateway I see calling name coming into our system. But when call is presented to ip phone, only calling number appears. How do I get calling name to pass from gateway to UCM 6.1. We use 4 digit extensions, and telco is sending last for digits which match our 4 digit extensions.
CallManager interprets calling name information (for purposes of name display on IP phones registered with CUCM) only in the Display IE of the H.323 Setup and Notify messages. Name display information delivered in an H.323 Facility message is not interpreted by CUCM.
As of 12.4.11XW IOS gateways can be configured so that when the calling name comes in the Facility Information Element (IE) of the ISDN setup message, the gateway will send that calling name to the CallMaager as a Display IE.
After upgrading to this version or later, configure the gateway with these commands:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...