Is there a way to run a report that would show date/time/duration of calls from a specific number? I have a manager asking for this to be ran for a week, or a months length of time. The manager is wanting to see the amount of incoming calls from a specific number, and the duration of the calls.
I've looked around and find a report for "Malicious Calls". Is this what I need? If so, can someone point me in the direction of how to enter the incoming number of interest?
Unless you're good with SQL querrying, then you will have to do it manually. I was tasked with the same job, and built my own report manually. Login to CDR Analysis and Reporting. I'm using version 4.0(5) System Reports>>Traffic>>Extension
We had the similar requirement. We created a SQL DTS package from CCM to our SQL server, and then developed a MS SQL reporting services module to do call accounting. Based on "OriginalCallingPartyNumber" field of CDR database
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