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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

incoming call goes directly to vmail.

Where in Callmanager 4.1 do I check to see why incoming calls go directly to vmail?

4 REPLIES
Hall of Fame Super Red

Re: incoming call goes directly to vmail.

Hi Jose,

Normally this is checked on a per device level.

From CCMAdmin;

Device>Phone(in question)>Directory Number Configuration>Look for CFWDALL set to go to Voicemail

Hope this helps!

Rob

New Member

Re: incoming call goes directly to vmail.

Under "Call Forward and Pickup Settings", everything is unchecked except "Forward No Answer Internal and Forward No Answer External" both of these items are checked off. Any other suggestions?

Hall of Fame Super Red

Re: incoming call goes directly to vmail.

Hi Jose,

What I would try is accessing this particular device via CCMAdmin and actually setting an extension in the CFWDALL space. Then update/reset the device and test to see if calls now go to the extension you set.

Then go back to the device remove the extension you set in the CFWDALL space update/reset the device and see if if the CFWDALL in now cleared and the phone rings as it should.

Hope this helps!

Rob

New Member

Re: incoming call goes directly to vmail.

This might be a bug that you are encountering. Rob's solution is a work around. Check this bug ID out - 4.2(3) Bug cscsj30852

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