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incoming call goes directly to vmail.

jose.jimenez
Level 1
Level 1

Where in Callmanager 4.1 do I check to see why incoming calls go directly to vmail?

4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

Hi Jose,

Normally this is checked on a per device level.

From CCMAdmin;

Device>Phone(in question)>Directory Number Configuration>Look for CFWDALL set to go to Voicemail

Hope this helps!

Rob

Under "Call Forward and Pickup Settings", everything is unchecked except "Forward No Answer Internal and Forward No Answer External" both of these items are checked off. Any other suggestions?

Rob Huffman
Hall of Fame
Hall of Fame

Hi Jose,

What I would try is accessing this particular device via CCMAdmin and actually setting an extension in the CFWDALL space. Then update/reset the device and test to see if calls now go to the extension you set.

Then go back to the device remove the extension you set in the CFWDALL space update/reset the device and see if if the CFWDALL in now cleared and the phone rings as it should.

Hope this helps!

Rob

This might be a bug that you are encountering. Rob's solution is a work around. Check this bug ID out - 4.2(3) Bug cscsj30852

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