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Community Member

Incoming call recording CME/CUE

Hello,

Is it possible to record incoming calls by pressing a certain button on the IPPhone to start recording, without using any third party software?

We are using CME 4.1 and CUE 3.1

Thanks in advance.

Regards,

Grant

3 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Hi Grant,

This is one of the restrictions with Live Record. The is from the doc

I linked in the first post;

"Live-recorded messages do not trigger a message notification when delivered to the voice mailbox"

Cheers!

Rob

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

You are not supposed to send messages to CUE via IMAP. Only to retrieve them.

I have also tested notification (SMTP), that works fine also.

19 REPLIES
Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Community Member

Re: Incoming call recording CME/CUE

Thank you Rob!

Going to try it out.

Regards,

Grant

Community Member

Re: Incoming call recording CME/CUE

Configured it. Works like a charm, now I just have to configure it in our call flow.

Thanks again!

Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Hey Grant,

Nice work my friend

Glad to be of some small help here.

Cheers!

Rob

Community Member

Re: Incoming call recording CME/CUE

Hello,

The live recording works fine, but I have 1 small problem, which I can't figure out why it's happening. When I create a conference with the CUE the call is being recorded and put in the mailbox. But I also configured the extension which has the mailbox to forward all incoming voicemail messages to an email address, but this does not happen.

When I leave a normal voicemail message to that same extension(without conference call with CUE) the voicemail message is being forwarded to my email address.

Is it possible to have recorded calls to be forwarded to an email address?

Thanks,

Grant

Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Hi Grant,

This is one of the restrictions with Live Record. The is from the doc

I linked in the first post;

"Live-recorded messages do not trigger a message notification when delivered to the voice mailbox"

Cheers!

Rob

Community Member

Re: Incoming call recording CME/CUE

Ahhh, okay. Thank you.

So the only way to get those messages to an external device is by using third party software? Or does Cisco have some more tricks up it's sleeve?

Hall of Fame Super Red

Re: Incoming call recording CME/CUE

Hi Grant,

Have you tried Forwarding these "Live Record" messages? When they are Forwarded

they may become like a new message that does trigger an email notification

Cheers!

Rob

Community Member

Re: Incoming call recording CME/CUE

Sorry for my late reply, but what do you mean by forwarding the messages? How/Where do I configure this?

I also thought of something, but I dont know if it's possible. We have a NME-CUE module. Is there a way to retrieve certain voicemail messages manually from the harddrive of this device, through ftp or any other protocol?

Regards,

Grant

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

Yes, you can retrieve them using IMAP, or you can configure "notification" so they are via SMTP to the recipient as soon they are recevied.

Community Member

Re: Incoming call recording CME/CUE

Thank you. I already tried the 'notification' method, but that doesn't work, since it's not possible. Or is that something different from what I've tried?

I enabled/configured the IMAP Service on CUE, but when I add/configure a new account in Outlook 2007 (Using IMAP) the 'test account settings' button gives back the following response:

Log onto incoming mail server(IMAP) Completed

Send test e-mail message Failed

     Send test e-mail message:   The server responded: 553 5.4.4 Unab (Gets cut of here)

What kind of e-mail addres does the CUE expect? And where do I configure this?

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

You are not supposed to send messages to CUE via IMAP. Only to retrieve them.

I have also tested notification (SMTP), that works fine also.

Community Member

Re: Incoming call recording CME/CUE

Hmm. How did you get that to work? Rob pointed out "Live-recorded messages do not trigger a message notification when delivered to the voice mailbox". So I don't understand how you managed to get that to work.

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

I missed that point, that may be very well be the case.

I was referring to email notification for regualar messages.

Community Member

Re: Incoming call recording CME/CUE

Aha, okay.

I configured the IMAP according to the following document:

Cisco Unity Express Voice-Mail and

Auto-Attendant CLI Administrator Guide

for 3.0 and Later Versions

Configured it, restarted the IMAP server. Added an user to a group. Gave the group the vm-imap privilege.

But when I click on send/receive in Outlook, nothing is shows in the inbox of the IMAP account.

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

Try updating CUE.

Community Member

Re: Incoming call recording CME/CUE

You mean software update to a higher version? If so, that's not an option at this point, since I have to discuss that with my supervisor.

Community Member

Re: Incoming call recording CME/CUE

I got it to work

Thanks guys for the help. Really appreciate it!

Regards,

Grant

Hall of Fame Super Gold

Re: Incoming call recording CME/CUE

Thank you for the nice rating and good luck!

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