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Community Member

Incoming Caller ID, Call Directory, and Calling Back

When calls come in on our Cisco system, they show up as a 10 digit caller id number. If the user goes into their Call Directory (ie Missed or Received Calls), it shows as being the 10-digit number. The problem is that if they then try to Dial that number (not using EditDial), the call doesn't go through. I tried either a Route Pattern or a Translation Pattern, but it causes the phones to wait for the Interdigit Timeout before dialing internal extensions. Is there is a way to automatically either prefix the 91 to the 10-digit number, or change the incoming caller id to include the 91, without causing the timeout problem (or is there some other recommended way of handling this)?

Thanks for any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Incoming Caller ID, Call Directory, and Calling Back

Add Prefix to the Missed Call Number

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00805b6f33.shtml

please try searching previous post as this has been asked many time before

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Incoming Caller ID, Call Directory, and Calling Back

Add Prefix to the Missed Call Number

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00805b6f33.shtml

please try searching previous post as this has been asked many time before

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Incoming Caller ID, Call Directory, and Calling Back

I did try searching, but the search terms I tried didn't find any appropriate results. Thanks for the help.

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