Incoming caller id match voice port and cisco callmanager gives a dial tone

[charlotterob]

We have the following problem,

We have a cisco 2811 with 5 voice ports configured as follows

voice port 1 123-456-7890 FAX

voice port 2 123-456-7880 FAX

voice port 3 123-456-7870 FAX

voice port 4 123-456-7860 CONF

voice port 5 123-456-7850 CONF

ok whats happening is that when a customer call us for example from

785-012-XXXX which match the last four digits of voice port 5 , callmanager answers the call and give the caller a dial tone as if that person was inside our office picking up a handset of one of our phones, instead to route the call to the main extension callmanager give the caller matching the first 4 digits of its caller id a dial tone?

i have look everywhere and i cant find a solution

[charlotterob]

when i do

#debug isdn q931

shows the following

voice-2811#debug isdn q931

debug isdn q931 is ON.

voice-2811#

then when i do

voice-2811#term mon

voice-2811#

[paolo bevilacqua]

Right. Now when a call comes is, you should see the Q931 output. Assuming you are telnetting to the router and the default debug logging options have not been changed.

[charlotterob]

it doesnt do anything, i too was waiting for some kind of log to show up

but no log was showing, yes i am using telnet to access.

[paolo bevilacqua]

Do show log. If debug to monitor has been disabled, maybe the the debug is there.

You can reenable monitor output with:

logging monitor debugging

Anyway. Assuming the called number is presented four digit, and the DP is set with direct-inward dial and incoming called-number ....

(four dots literally, not the full fax number)

Then the fax should answer calls from outside from any calling number.

[charlotterob]

voice-2811#show log

Syslog logging: enabled (11 messages dropped, 21 messages rate-limited,

0 flushes, 0 overruns, xml disabled, filtering disabled)

Console logging: level critical, 0 messages logged, xml disabled,

filtering disabled

Monitor logging: disabled

Buffer logging: level notifications, 204 messages logged, xml disabled,

filtering disabled

Logging Exception size (4096 bytes)

Count and timestamp logging messages: disabled

No active filter modules.

Trap logging: level informational, 457 message lines logged

Log Buffer (4096 bytes):

19:55.387 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/0,

changed state to up

000183: *Jan 13 14:19:55.391 EST: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1, changed state t

o down

000184: *Jan 13 14:19:55.391 EST: %LINK-5-CHANGED: Interface FastEthernet0/1, changed state to administratively do

wn

000185: *Jan 13 14:19:55.499 EST: %SYS-5-CONFIG_I: Configured from memory by console

000186: *Jan 13 14:19:55.851 EST: %SYS-5-RESTART: System restarted --

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.3(11)T10, RELEASE SOFTWARE (fc4)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2006 by Cisco Systems, Inc.

Compiled Fri 03-Mar-06 19:06 by dchih

000187: *Jan 13 14:19:55.867 EST: %SNMP-5-COLDSTART: SNMP agent on host voice-2811 is undergoing a cold start

000188: *Jan 13 14:19:58.659 EST: %DSPRM-5-UPDOWN: DSP 5 in slot 0, changed state to up

000457: Mar 27 23:08:33.341 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000458: Mar 27 23:12:08.061 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000459: Mar 27 23:13:16.577 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000460: Mar 27 23:16:46.844 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000461: Mar 27 23:25:38.250 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000462: Mar 27 23:29:32.574 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000463: Mar 28 16:36:01.237 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

000622: Mar 28 17:16:40.785 EST: %SYS-5-CONFIG_I: Configured from console by xxxx on vty0 (192.168.xxx.xxx)

Anyway. Assuming the called number is presented four digit, and the DP is set with direct-inward dial and incoming called-number ....

four dots literally, not the full fax number

can you explain to me again about the ....

thank you

[paolo bevilacqua · Accepted solution]

Here you go, you had monitor logging disabled. reenter it as I indicated above.

Then retake the call.

You don't need to obscure private address in info configuration; they don't mean a thing to anybody.

[charlotterob]

#dial-peer voice 1015 pots

incoming called-number ....

direct-inward-dial

fix the issue, you were right about telco passing only 4 digits, thank you very much for all your help, and i guess i will put this issue in my book! but without you i couldnt fixed, it always takes more than 1 head to fix a cisco problem. thank you very much god bless you!

[paolo bevilacqua]

Thank you very much for the nice words and rating. Good luck and have fun, if you can, with these things.

[Rob Huffman]

Hi Paolo,

Very nice work here :) You really showed a great deal of patience and follow through as well as excellent technical knowledge!

5 points from me all day long!

Thanks again,

Rob

[charlotterob]

Yes he was great and really patient with me, without his knowledge i wouldnt be able to do it

Thanks paolo