11-17-2010 07:46 PM - edited 03-16-2019 01:59 AM
CUCM 8.0.2.40000-1
Unity 7.1.3
Gateway 2811 MGCP-FXO
Its Very critical Experts...Help me out...Thank you.
Incoming call xxx-xxx-xxxx ----->Autoattendent--->punch down the ext--->Phone rigns(caller Id as 'O')
Look at traces....
18:24:04.086 |StationD: (0010132) CallState callState=4 lineInstance=1 callReference=23592714 privacy=0 precedenceLv=4 precedenceDm=0|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.086 |StationD: (0010132) SelectSoftKeys instance=1 reference=23592714 softKeySetIndex=3 validKeyMask=ffffffff.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.086 |StationD: (0010132) DisplayPromptStatus timeOut=0 Status='€_6000001' content='From 6000001' line=1 CI=23592714 ver=8570000f.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.086 |StationD: (0010132) DisplayPriNotify timeOutValue=10 pri=5 notify='€_6000001' content='From 6000001' ver=8570000f.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.086 |StationD: (0010132) (2,100,9,85130) CallInfo callingPartyName='VoiceMail' callingParty=6000001 cgpnVoiceMailbox= alternateCallingParty= 6000001 calledPartyName='Test Phone Ext' calledParty=8272250 cdpnVoiceMailbox=8272250 originalCalledPartyName='Test Phone Ext' originalCalledParty=8272250 originalCdpnVoiceMailbox=8272250 originalCdpnRedirectReason=0 lastRedirectingPartyName='Test Phone Ext' lastRedirectingParty=8272250 lastRedirectingVoiceMailbox=8272250 lastRedirectingReason=0 callType=1(InBound) lineInstance=1 callReference=23592714. version: 8570000f|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.570 |StationD: (0010132) (2,100,9,85130) CallInfo callingPartyName='O' callingParty= cgpnVoiceMailbox= alternateCallingParty= calledPartyName='Test Phone Ext' calledParty=8272250 cdpnVoiceMailbox=8272250 originalCalledPartyName='Test Phone Ext' originalCalledParty=8272250 originalCdpnVoiceMailbox=8272250 originalCdpnRedirectReason=0 lastRedirectingPartyName='VoiceMail' lastRedirectingParty=6000000 lastRedirectingVoiceMailbox=6000000 lastRedirectingReason=4 callType=1(InBound) lineInstance=1 callReference=23592714. version: 8570000f|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.570 |StationD: (0010132) DisplayPromptStatus timeOut=0 Status='€_€8' content='From €8' line=1 CI=23592714 ver=8570000f.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.570 |StationD: (0010132) DisplayPriNotify timeOutValue=10 pri=5 notify='€_€8' content='From €8' ver=8570000f.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.570 |StationD: (0010132) (2,100,9,85130) CallInfo callingPartyName='O' callingParty= cgpnVoiceMailbox= alternateCallingParty= calledPartyName='Test Phone Ext' calledParty=8272250 cdpnVoiceMailbox=8272250 originalCalledPartyName='Test Phone Ext' originalCalledParty=8272250 originalCdpnVoiceMailbox=8272250 originalCdpnRedirectReason=0 lastRedirectingPartyName='VoiceMail' lastRedirectingParty=6000000 lastRedirectingVoiceMailbox=6000000 lastRedirectingReason=4 callType=1(InBound) lineInstance=1 callReference=23592714. version: 8570000f|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.570 |StationD: (0010132) StopTone.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
------------------------------------------------------------------------------------------------
18:24:04.108 |StationD: (0005411) StartTone tone=36(AlertingTone), direction=0.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) CallState callState=3 lineInstance=1 callReference=23592713 privacy=0 precedenceLv=4 precedenceDm=0|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) SelectSoftKeys instance=1 reference=23592713 softKeySetIndex=5 validKeyMask=ffffffff.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) DisplayPromptStatus timeOut=0 Status='Ring Out' content='Ring Out' line=1 CI=23592713 ver=12.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) (1,100,9,13230) CallInfo callingPartyName='VoiceMail' callingParty=6000001 cgpnVoiceMailbox= alternateCallingParty= calledPartyName='Test Phone Ext' calledParty=8272250 cdpnVoiceMailbox=8272250 originalCalledPartyName='Test Phone Ext' originalCalledParty=8272250 originalCdpnVoiceMailbox=8272250 originalCdpnRedirectReason=0 lastRedirectingPartyName='Test Phone Ext' lastRedirectingParty=8272250 lastRedirectingVoiceMailbox=8272250 lastRedirectingReason=0 callType=2(OutBound) lineInstance=1 callReference=23592713. version: 12|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) DEBUG- star_DSetCallState(7) State of cdpc(87593) is 6.|1,100,49,1.47584130^10.200.1.11^Sub-VI1
18:24:04.108 |StationInit: (0005411) SoftKeyEvent softKeyEvent=4(Trnsfer) lineInstance=1 callReference=23592713.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) processTwoHitFeature - INFO: call=23592713 on line=1 fid=4.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) processTwoHitFeature - DBUG: cdpc=87593 is linked to cdpc=87592 and linkIsPrm=1.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.108 |StationD: (0005411) SelectSoftKeys instance=1 reference=23592713 softKeySetIndex=5 validKeyMask=fffeffff.|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.158 |StationD: (0005411) setCcInfoPartyEntranceTone - (partyEntranceTone=2, ServiceParameter(tone)=true)|1,100,49,1.47584131^10.200.1.11^Sub-VI1
18:24:04.335 |EnvProcessCdr::outputCdrData CDR data - 1,1,60721,23592713,1290036242,1,0,184666122,"6000001","",0,393216,4,0,0,0,0,0,0,0,0,0,0,"0","0",23592714,2,0,704772362,"8272250","8272250","",0,393216,4,0,0,0,0,0,0,0,0,0,0,"0","0",0,1290036244,"8272250","a9a69ce2-782a-4796-837b-fd60617bc0a2","Cluster DN Presence Allowed","System Unity Connection Ports","Cluster DN Presence Allowed","Cluster DN Presence Allowed",0,"Sub-VI1","SEP000008272250",10,10,0,0,0,0,0,"PHLYCluster",0,"","",0,"",3,3,0,0,0,0,"","","","10.200.1.11","",0,0,0,0,0,0,0,0,0,0,0,0,0,"",0,"",0,0,0,"",""
11-18-2010 05:21 PM
In the voicemail system, do you have it set up to transfer the call as a supervised transfer or release to switch? I realize there are reasons to do it as supervised, but I would bet that this is also the cause of your issue. Try changing it to release to switch for testing and see if it doesn't change the behavior.
11-19-2010 12:26 PM
Got the solution from Cisco tac after troubleshooting for 1week with 5 TAC eng....Problem root cause was dial-peers ware configured for SRST fallback..when in call was hitting the port for first ring it was showing caller id but for second ring it was hitting dial-peer with incoming called-number . and caller id was missing at this hit and showing as calling number 'O'....by removing this dial-peer configuration problem solved...So its all about the wrong dial-peer configuration.Thank you Cisco for you support and assistance...
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