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Incoming calling party name is not displayed bettween CCM and Avaya GW

Hi All,

I have a H323 gateway (Avaya) added into a CCM 4.1.3 , when Cisco Phones receive calls from the Avaya gateway, the phones only show unknown number (external) but the Avaya phones can see the Calling Party Name.

Any idea what I should set on the H323 gateway configuration in order to get the Calling Party Name from the Avaya Side?

Please your thougths

Regards

Andres

2 REPLIES
Hall of Fame Super Gold

Re: Incoming calling party name is not displayed bettween CCM an

You can not do anything on the Cisco to force the other PBX to send calling name.

If you can prove via debugs or packet capture, that the other system is not sending calling name, you must resolve the problem on the other PBX, not on Cisco.

Cisco Employee

Re: Incoming calling party name is not displayed bettween CCM an

For H.323 CCM needs to rec. calling party name in Display IE

in Setup or Notify msg. AFAR, CCM does not have support for

rec. calling name in Facility IE/msg. IOS GW has the ability to

format and send it though in Display IE to CCM.

A CCM trace will confirm if Avaya is sending the name at all

and which IE its using.

BTW, what CCM s/w ver r u running?

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