Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Incoming calls are not forwarded to group

Our phone system was designed to ring our Office Manager, and if no response, roll to all the other phones, then go the the general mailbox.

From staff reports I gather that last Friday afternoon, the "rolling to other phones" part ceased, and every phone but the office manager's reads "2: Forwarded to 3999", which is our general line.  Callers are routed directly to general voicemail if the Office Manager does not answer.

How do I fix this?  I'm using CUE 2.3.  Yes I realize that's ancient, no, I can't call TAC- our system was donated, no I can't upgrade the CUE because the limit of my experience is logging into the online GUI and telneting into the router without any working knowledge of the CLI (although I've poked my way through it before)

Can you advise?

  • IP Telephony
Everyone's tags (1)
New Member

it sounds like the other

it sounds like the other phones have been forwarded manually to 3999.  You should be able to hit the CallFwdAll button and it will remove it.  Do that on each phone.  if it is on the second line, hit the line and then hit the callFwdAll button.  If that doesn't help please post the router configuration and I can tell you what to configure to remove the call forward.



My Youtube Channel

This widget could not be displayed.