Our phone system was designed to ring our Office Manager, and if no response, roll to all the other phones, then go the the general mailbox.
From staff reports I gather that last Friday afternoon, the "rolling to other phones" part ceased, and every phone but the office manager's reads "2: Forwarded to 3999", which is our general line. Callers are routed directly to general voicemail if the Office Manager does not answer.
How do I fix this? I'm using CUE 2.3. Yes I realize that's ancient, no, I can't call TAC- our system was donated, no I can't upgrade the CUE because the limit of my experience is logging into the online GUI and telneting into the router without any working knowledge of the CLI (although I've poked my way through it before)
it sounds like the other phones have been forwarded manually to 3999. You should be able to hit the CallFwdAll button and it will remove it. Do that on each phone. if it is on the second line, hit the line and then hit the callFwdAll button. If that doesn't help please post the router configuration and I can tell you what to configure to remove the call forward.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...