Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Incoming calls to IP phone gives busy tone.

Hi,

I am a new user using CCM 4.3.

I have problem getting DID calls to IP phone, from PSTN and get a busy tone instead.

e.g. the DID number is 65902100 and the line number for phone is 2120, so I am doing a translation in voice gw from 65902100 to 2100, and then using 2100 as destination pattern in voip dial peer.

I can't trace the problem.Is that the case.

I suspect call manager is rejecting the calls.

How do I unable trace logs in CCM, where will i find these logs.

1 REPLY

Re: Incoming calls to IP phone gives busy tone.

Hi friend,

Be sure how many DID digits are routed from CO to your gateway. If your CO is routing (for example the last 4 digits) then delete your translation and configure your dial-peer to route 21.. to your CCM (assuming you have numbers from 65902100-65902199).

In CCM, under Route Plan menu, configure a Translation Pattern to translate 2100 to 2120.

Hope this helps a little bit.

Regards,

- Adrián.

211
Views
0
Helpful
1
Replies
CreatePlease to create content