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Install CCM 4.0(2) whitout hardware detection

Hi Tac

I need install CCM 4.0(2) in a 7835-H2 server, but I don't have the hardware detection for this server, have only the CCM 4.0(2) software.

how to can install the S.O. without the HD cd's?


Who software I need for install the machine manually

fixie rider
Cisco Employee

Re: Install CCM 4.0(2) whitout hardware detection


You will need the Hardware Detection CD. It's part of the 4.X installation process as CCM works with a customized OS system. You can't install any OS you get from Microsoft.

If you don't have the CD you can try the following procedure:

Go to the Product Upgrade Tool (PUT)


(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract

number and request the CD/CD set.

If you have any problems finding the part numbers that you need or with the order placing please send an email to

Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.

If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at

For more information you can call Customer Service at 1-800-553-6387

Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:

NOTE: Cisco TAC does not provide installation media.

But, the issue here is the CCM version, as it's quite old. See the End of sale announcement:

I would ask for a CCM 4.2 instead.



Regards, Tere. If you find this post helpful, please rate! :)