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Install CCM 4.0(2) whitout hardware detection

Hi Tac

I need install CCM 4.0(2) in a 7835-H2 server, but I don't have the hardware detection for this server, have only the CCM 4.0(2) software.

how to can install the S.O. without the HD cd's?

w

Who software I need for install the machine manually

fixie rider
1 REPLY
Cisco Employee

Re: Install CCM 4.0(2) whitout hardware detection

Hi!

You will need the Hardware Detection CD. It's part of the 4.X installation process as CCM works with a customized OS system. You can't install any OS you get from Microsoft.

If you don't have the CD you can try the following procedure:

Go to the Product Upgrade Tool (PUT)

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

or

www.cisco.com/upgrade

(registered customers only). You'll be required to enter your Cisco Software Application Support Plus Upgrades (SASU) contract

number and request the CD/CD set.

If you have any problems finding the part numbers that you need or with the order placing please send an email to mp-upgrades@cisco.com

Just send them an email requesting the SW CDs that you need, adding your contract number and the shipping address.

If you have a CD mis-shipment problem, then the Customer Service department should be involved. They can be contacted at

cs-support-us@cisco.com.

For more information you can call Customer Service at 1-800-553-6387

Finally I'm sending you all the detailed info about the procedures on CDs requests, for future needs:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml

NOTE: Cisco TAC does not provide installation media.

But, the issue here is the CCM version, as it's quite old. See the End of sale announcement:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps5453/prod_end-of-life_notice0900aecd806f4181.html

I would ask for a CCM 4.2 instead.

Regards,

Tere.

Regards, Tere. If you find this post helpful, please rate! :)
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