installation failure-CUCM 8.6.2 on MCS7845i3

CSCO10936521 · ‎06-10-2014

Hello.

I was trying to install CUCM 8.6.2 on MCS7845I3 server with correct memory and disk,good battery, up-to-date server firmware, but keep getting this error

"Critical Error

The hardware you are using is not supported for this product.

Installation will now halt".

Can anyone please maybe advise me what could be the reason? I believe I'm using a good bootable DVD which was from Cisco originally.

Thank you so much for your kind advice in advance.

Jaime Valencia · ‎06-10-2014

What's the exact server model??? 7845-I3 is just the family, not the exact model.

HTH

java

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CSCO10936521 · ‎06-10-2014

Thank you for your reponse

i think it is 7947PAQ

Jaime Valencia · ‎06-10-2014

Nope, something like IPC1, IPC2, CMC2, CMD1, etc.

HTH

java

if this helps, please rate

CSCO10936521 · ‎06-10-2014

Oh, then CMC2

Jaime Valencia · ‎06-10-2014

How much RAM and HDD does it have??

HTH

java

if this helps, please rate

CSCO10936521 · ‎06-10-2014

I think it's 6g ram and 160g x4 of hdd. Can't remember the exact number though...

Aman Soi · ‎06-10-2014

Hi,

you can run the commands show memory size , show memory count and show hardware from CLI.

regds,

aman