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New Member

installation failure-CUCM 8.6.2 on MCS7845i3

Hello.

I was trying to install CUCM 8.6.2 on MCS7845I3 server with correct memory and disk,good battery, up-to-date server firmware, but keep getting this error

"Critical Error

The hardware you are using is not supported for this product.

Installation will now halt".

Can anyone please maybe advise me what could be the reason? I believe I'm using a good bootable DVD which was from Cisco originally.

 

Thank you so much for your kind advice in advance.

7 REPLIES
Cisco Employee

What's the exact server model

What's the exact server model??? 7845-I3 is just the family, not the exact model.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Thank you for your reponsei

Thank you for your reponse

i think it is 7947PAQ

Cisco Employee

Nope, something like IPC1,

Nope, something like IPC1, IPC2, CMC2, CMD1, etc.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Oh, then CMC2

Oh, then CMC2

Cisco Employee

How much RAM and HDD does it

How much RAM and HDD does it have??

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

I think it's 6g ram and 160g

I think it's 6g ram and 160g x4 of hdd. Can't remember the exact number though...

VIP Purple

Hi, you can run the commands

Hi,

 

you can run the commands show memory size , show memory count and show hardware from CLI.

 

regds,

aman

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