Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Insufficient Licenses (Basic (9.x))

Hi All,

We're having a few issues with cucm where it's showing we have insufficient licenses (image attached) we only have the 7821 and 3905 phones on site.

It's the first time we have come across this issue in 2 years, whats the best way to troubleshoot this sort of issue? We've tried removing some of the phones completely but that hasnt worked either.

 

Thanks,

9 REPLIES
Cisco Employee

Hi,The 7821 IP phones will

Hi,

The 7821 IP phones will require the Basic license, how many of those do you have in your setup?

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/data-sheet-c78-729488.pdf

HTH

Manish

VIP Purple

Hi, any change u did in CUCM

Hi,

 

any change u did in CUCM like added Device pack ,upgrading phone firmware.

 

regds,

aman

New Member

Thanks both for contacting me

Thanks both for contacting me, we have 108 phones logged in at the moment of the 7821 model.

 

Cisco Employee

The number of Basic licenses

The number of Basic licenses that are installed are less than your requirement, so it seems that the 7821's are borrowing the higher licenses at the moment while generating this warning for the Basic licenses. Did you notice this warning today or has it been there for a while?

HTH

Manish

VIP Purple

It seems that you have 112

It seems that you have 112 BASIC phones as of now.

You have purchased 80 BASIC licneses and 30 were borrowed from CUWL standard.After the same were finished , 2 more  connected.

So, again 2 licneses were borrowed from Enhanced.

 

regds,

aman

New Member

Thanks for all your help, I'm

Thanks for all your help, I'm still seeing the same issues however only 1 license now. Is there anyway i can troubleshoot this through logs? To see the last phone that was connected to the network?

 

 

VIP Purple

we can go through  diagnostic

we can go through  diagnostic  logs provided they were configured when phone was connected and give some info related to your issue.Even though I have never tried this.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/CUCM_BK_EDEFFAEB_00_enterprise-license-manager-user-91/CUCM_BK_EDEFFAEB_00_enterprise-license-manager-user-91_chapter_0100.pdf

I think u would be remembering the MAC address of IP phone connected in network.

regds,

aman

New Member

Thanks Aman, just checking

Thanks Aman, just checking through the logs now found the following:

 

{"status":"Insufficient Licenses","installed":"80","allocated":"81","type":"Basic","seqNumber":"2120","version":"9.0","productType":"Unified CM","displayVersion":"9.x","free":"-1","licenseTag":"UCM_Basic","productTag":"UCM","borrowed":"28","displayStr":"Basic (9.x) - Unified CM","statusLevel":"ERROR","objectId":"ba03b97a-f0a3-4b15-a1fb-2fdfa9b3a0d5","loanedOut":"0","required":"109"}
2014-09-26 14:55:08,455 DEBUG [http-bio-443-exec-85]

Is this objectId referenced against a mac address?

VIP Purple

Hi, I was just referring the

Hi,

 

I was just referring the link which has some SQL queries related to ELM

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/117600-technote-cucm-00.html

I found the nearest  query

 run sql select pkid from enduser where userid = 'jbardy'

but it works when we have userID associated.

Just play with these queries if it helps.

regds,

aman

130
Views
0
Helpful
9
Replies
CreatePlease login to create content