I've configured intercom for a handful of users (which, btw, was an awful experience)... and I have a couple questions about the operations of it now.
First, when someone is on a regular call, the intercom "whispers" over the handset instead of over the speakerphone. Is there anyway to shut this off and either force it to speaker only OR to trigger a "busy" when the remote side is already on the phone?
Second, is it possible to auto-initiate two-way audio instead of one-way with manual trigger for two-way?
I think maybe you misunderstand... I'm saying that Caller A and B are on a normal call (non-intercom). Caller C attempts to use intercom, and they're heard over the handset instead of speaker. Why in the world would the solution be "put your calls on speaker"? The desired result is to keep intercom on speaker always and let other calls function as normal (handset, headset, or speaker at user discretion).
Frankly, I'd rather lose the "whisper" piece altogether. This is really only for my CEO, CFO, COO, and their secretaries' use, so they'd prefer intercom always be full auto-answer speakerphone and keep calls "normal".
LOL @ tell the users to adapt. My CEO is 6ft 7in. tall and wears a size 16 1/2 shoe that I really don't want up my rear-end, but I do appreciate the laugh!
OK, let me explain my configuration and see if we can't straighten this out...
We have 5 7962 phones... CEO, CFO, COO, Secretary 1, Secretary 2. Button 1 is their normal DN line appearance. Buttons 2-5 are intercom buttons that connect directly to the person labeled. Button 6 is a Call Pickup line.
Buttons 2-5 for each of those phones looks pretty much like this:
On the other end, it's the same thing, so the whole way through I always choose the "auto answer with speakerphone" option. This is why I'm a bit confused at why it's behaving in whisper function to begin with.
Any thoughts? I can provide as much info as needed.
The Auto Answer option is what behavior to use when the phone is idle. It is not used when there is an active call.
What you're asking for is not possible with the intercom feature in currently available releases of CUCM. You can submit an enhancement request through your Cisco AM if you want that behavior to change in the distant future.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...