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Intermittent DTMF issue with CME Autoattendant message

Dear All,

I have an intermittent DTMF issue with one of my auto attendant message. Sometimes DTMF is passing through and reaching the extension numbers and other times its not passing.

ISP--> FXO--> CUE

As mentioned above, calls reaching to analog line card and then pointed to autoattendant number. I have another autoattendant configured on the same cme with different provider, which is working perfectly without any issues. Both provider(PSTN) analog lines configured with same parameters.

I have tried to trace the DTMF failed call and the output is like below,

Jul 12 10:46:25.595: //-1/A9927CBC8285/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=

   ----- ccCallInfo IE subfields -----

   cisco-ani=36558521

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=4445

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=0

   cisco-rdnsi=0

   cisco-redirectreason=0   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

Jul 12 10:46:25.595: //-1/A9927CBC8285/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x2B73DD3C, Call Info(

   Calling Number=36558521,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=4445(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=0, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,

   Source Trkgrp Route Label=02, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1

Jul 12 10:46:25.595: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599: :cc_get_feature_vsa malloc success

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599:  cc_get_feature_vsa count is 1

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599: :FEATURE_VSA attributes are: feature_name:0,feature_time:719954792,feature_id:310

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=36558521(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=4445(TON=Unknown, NPI=Unknown))

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/cc_process_call_setup_ind:

   Event=0x313318F8

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 4445

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCallSetContext:

   Context=0x3258DA30

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 268 with tag 0 to app "_ManagedAppProcess_Default"

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCallSetupRequest:

   Destination=, Calling IE Present=TRUE, Mode=0,

   Outgoing Dial-peer=4445, Params=0x32593EF8, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCheckClipClir:

   In: Calling Number=36558521(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCheckClipClir:

   Out: Calling Number=36558521(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCallSetupRequest:

   Destination Pattern=4445, Called Number=4445, Digit Strip=FALSE

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccCallSetupRequest:

   Calling Number=36558521(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=4445(TON=Unknown, NPI=Unknown),

   Redirect Number=, Display Info=36558521

   Account Number=, Final Destination Flag=TRUE,

   Guid=A9927CBC-CB45-11E1-8285-BB9E0D883FB6, Outgoing Dial-peer=4445

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/cc_api_display_ie_subfields:

   ccCallSetupRequest:

   cisco-username=

   ----- ccCallInfo IE subfields -----

   cisco-ani=36558521

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=4445

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=0

   cisco-rdnsi=0

   cisco-redirectreason=0   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x2B312EA8, Interface Type=3, Destination=, Mode=0x0,

   Call Params(Calling Number=36558521,(Calling Name=36558521)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=4445(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

   Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE, Outgoing Dial-peer=4445, Call Count On=FALSE,

   Source Trkgrp Route Label=02, Target Trkgrp Route Label=, tg_label_flag=1, Application Call Id=)

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599: :cc_get_feature_vsa malloc success

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599:  cc_get_feature_vsa count is 2

Jul 12 10:46:25.599: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Jul 12 10:46:25.599: :FEATURE_VSA attributes are: feature_name:0,feature_time:719956584,feature_id:311

Jul 12 10:46:25.599: //269/A9927CBC8285/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1

Jul 12 10:46:25.599: //269/A9927CBC8285/CCAPI/ccCallSetContext:

   Context=0x32593EA8

Jul 12 10:46:25.599: //268/A9927CBC8285/CCAPI/ccSaveDialpeerTag:

   Outgoing Dial-peer=4445

Jul 12 10:46:25.603: //269/A9927CBC8285/CCAPI/cc_api_call_proceeding:

   Interface=0x2B312EA8, Progress Indication=NULL(0)

Jul 12 10:46:25.623: //269/A9927CBC8285/CCAPI/cc_api_call_alert:

   Interface=0x2B312EA8, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)

Jul 12 10:46:25.623: //269/A9927CBC8285/CCAPI/cc_api_call_alert:

   Call Entry(Retry Count=0, Responsed=TRUE)

Jul 12 10:46:25.623: //268/A9927CBC8285/CCAPI/ccCallAlert:

   Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)

Jul 12 10:46:25.623: //268/A9927CBC8285/CCAPI/ccCallAlert:

   Call Entry(Responsed=TRUE, Alert Sent=TRUE)

Jul 12 10:46:25.643: //269/A9927CBC8285/CCAPI/cc_api_call_connected:

   Interface=0x2B312EA8, Data Bitmask=0x1, Progress Indication=NULL(0),

   Connection Handle=0

Jul 12 10:46:25.643: //269/A9927CBC8285/CCAPI/cc_api_call_connected:

   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)

Jul 12 10:46:25.643: //268/A9927CBC8285/CCAPI/ccGenerateToneInfo:

   Stop Tone On Digit=FALSE, Tone=Null,

   Tone Direction=Network, Params=0x0, Call Id=268

Jul 12 10:46:25.643: //268/A9927CBC8285/CCAPI/ccConferenceCreate:

   (confID=0x2D1DFFDC, callID1=0x10C, gcid=A9927CBC-CB4511E1-8285BB9E-D883FB6, tag=0x0)

Jul 12 10:46:25.643: //269/A9927CBC8285/CCAPI/ccConferenceCreate:

   (confID=0x2D1DFFDC, callID2=0x10D, gcid=A9927CBC-CB4511E1-8285BB9E-D883FB6, tag=0x0)

Jul 12 10:46:25.643: //268/A9927CBC8285/CCAPI/ccConferenceCreate:

   Conference Id=0x2D1DFFDC, Call Id1=268, Call Id2=269, Tag=0x0

Jul 12 10:46:25.643: //268/A9927CBC8285/CCAPI/cc_api_bridge_done:

   Conference Id=0x34, Source Interface=0x2B73DD3C, Source Call Id=268,

   Destination Call Id=269, Disposition=0x0, Tag=0xFFFFFFFF

Jul 12 10:46:25.643: //269/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

Jul 12 10:46:25.643: cc_api_get_xcode_stream : 4702

Jul 12 10:46:25.643: //269/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

Jul 12 10:46:25.643: cc_api_get_xcode_stream : 4702

Jul 12 10:46:25.643: //269/A9927CBC8285/CCAPI/cc_api_bridge_done:

   Conference Id=0x34, Source Interface=0x2B312EA8, Source Call Id=269,

   Destination Call Id=268, Disposition=0x0, Tag=0x0

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_generic_bridge_done:

   Conference Id=0x34, Source Interface=0x2B312EA8, Source Call Id=269,

   Destination Call Id=268, Disposition=0x0, Tag=0x0

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x34, Destination Call Id=269)

Jul 12 10:46:25.647: //269/A9927CBC8285/CCAPI/ccConferenceCreate:

   Call Entry(Conference Id=0x34, Destination Call Id=268)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_api_caps_ind:

   Destination Interface=0x2B312EA8, Destination Call Id=269, Source Call Id=268,

   Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,

   Modem=0x2, Codec Bytes=20, Signal Type=3)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=1000(ms), Fax Nom=300(ms))

Jul 12 10:46:25.647: //269/A9927CBC8285/CCAPI/cc_api_caps_ind:

   Destination Interface=0x2B73DD3C, Destination Call Id=268, Source Call Id=269,

   Caps(Codec=0x1, Fax Rate=0x2, Vad=0x1,

   Modem=0x0, Codec Bytes=160, Signal Type=2)

Jul 12 10:46:25.647: //269/A9927CBC8285/CCAPI/cc_api_caps_ind:

   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),

   Playout Max=1000(ms), Fax Nom=300(ms))

Jul 12 10:46:25.647: //269/A9927CBC8285/CCAPI/cc_api_caps_ack:

   Destination Interface=0x2B73DD3C, Destination Call Id=268, Source Call Id=269,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),

   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=8653)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_api_caps_ack:

   Destination Interface=0x2B312EA8, Destination Call Id=269, Source Call Id=268,

   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=OFF(0x1),

   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=8653)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/ccCallConnect:

   Progress Indication=NULL(0), Data Bitmask=0x1

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/ccCallConnect:

   Call Entry(Connected=TRUE, Responsed=TRUE)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_api_voice_mode_event:

   Call Id=268

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_api_voice_mode_event:

   Call Entry(Context=0x3258DA30)

Jul 12 10:46:25.647: //268/A9927CBC8285/CCAPI/cc_process_notify_bridge_done:

   Conference Id=0x34, Call Id1=268, Call Id2=269

Jul 12 10:46:36.695: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:36.695: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:37.095: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:37.095: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:37.683: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:37.683: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:38.071: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:38.071: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:38.295: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:38.295: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:38.543: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:38.543: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:38.655: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:38.655: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:38.723: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:38.723: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:50.943: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:50.943: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:51.183: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:51.183: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:51.215: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:51.215: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:51.283: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:46:51.283: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:51.515: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:51.515: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:52.075: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:52.075: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:52.111: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:52.111: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:52.183: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:46:52.183: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:46:52.615: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:52.615: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:46:52.915: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:46:52.915: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:47:09.575: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:47:09.575: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:47:09.975: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:47:09.975: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:47:10.527: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:47:10.527: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:47:10.935: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 4 to dstCallId 0x10D

Jul 12 10:47:10.935: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:47:11.351: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:47:11.351: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:47:12.171: //268/A9927CBC8285/CCAPI/cc_api_call_digit_end:

   Consume mask is not set. Relaying Digit 5 to dstCallId 0x10D

Jul 12 10:47:12.171: //268/A9927CBC8285/CCAPI/cc_relay_digit_end_for_3way_conference:

   Check DTMF relay digit end for 3way conf

Jul 12 10:47:26.915: //268/A9927CBC8285/CCAPI/cc_api_call_digit_begin:

   Consume mask is not set. Relaying Digit 1 to dstCallId 0x10D

Jul 12 10:47:26.915: //268/A9927CBC8285/CCAPI/cc_relay_digit_begin_for_3way_conference:

   Check DTMF relay digit begin for 3way conf

Jul 12 10:47:27.219: //268/A9927CBC8285/CCAPI/ccGenerateToneInfo:

   Stop Tone On Digit=FALSE, Tone=Null,

   Tone Direction=Sum Network, Params=0x0, Call Id=268

Jul 12 10:47:27.219: //269/A9927CBC8285/CCAPI/cc_api_call_disconnected:

   Cause Value=16, Interface=0x2B312EA8, Call Id=269

Jul 12 10:47:27.219: //269/A9927CBC8285/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)

Jul 12 10:47:27.219: //268/A9927CBC8285/CCAPI/ccConferenceDestroy:

   Conference Id=0x34, Tag=0x0

Jul 12 10:47:27.219: //268/A9927CBC8285/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x34, Source Interface=0x2B73DD3C, Source Call Id=268,

   Destination Call Id=269, Disposition=0x0, Tag=0x0

Jul 12 10:47:27.219: //269/A9927CBC8285/CCAPI/cc_api_bridge_drop_done:

   Conference Id=0x34, Source Interface=0x2B312EA8, Source Call Id=269,

   Destination Call Id=268, Disposition=0x0, Tag=0x0

Jul 12 10:47:27.219: //268/A9927CBC8285/CCAPI/cc_generic_bridge_done:

   Conference Id=0x34, Source Interface=0x2B312EA8, Source Call Id=269,

   Destination Call Id=268, Disposition=0x0, Tag=0x0

Jul 12 10:47:27.223: //268/A9927CBC8285/CCAPI/ccCallDisconnect:

   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

Jul 12 10:47:27.223: //268/A9927CBC8285/CCAPI/ccCallDisconnect:

   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Jul 12 10:47:27.223: //268/A9927CBC8285/CCAPI/cc_api_get_transfer_info:

   Transfer Number Is Null

Jul 12 10:47:27.223: //269/A9927CBC8285/CCAPI/ccCallDisconnect:

   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)

Jul 12 10:47:27.223: //269/A9927CBC8285/CCAPI/ccCallDisconnect:

   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)

Jul 12 10:47:27.235: //269/A9927CBC8285/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x2B312EA8, Tag=0x0, Call Id=269,

   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Jul 12 10:47:27.235: //269/A9927CBC8285/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jul 12 10:47:27.235: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jul 12 10:47:27.235: :cc_free_feature_vsa freeing 2AE9AA60

Jul 12 10:47:27.235: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jul 12 10:47:27.235:  vsacount in free is 1

Jul 12 10:47:27.255: //268/A9927CBC8285/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x2B73DD3C, Tag=0x0, Call Id=268,

   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)

Jul 12 10:47:27.255: //268/A9927CBC8285/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

Jul 12 10:47:27.255: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jul 12 10:47:27.255: :cc_free_feature_vsa freeing 2AE9A360

Jul 12 10:47:27.255: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Jul 12 10:47:27.255:  vsacount in free is 0

My trunk and dial-peer configuration as below,

voice-port 0/3/1

trunk-group 02

no battery-reversal

no vad

cptone AE

connection plar opx 4445

caller-id enable

!

voice-port 0/3/2

trunk-group 02

no battery-reversal

no vad

cptone AE

connection plar opx 4445

caller-id enable


dial-peer voice 4445 voip

destination-pattern 4445

session protocol sipv2

session target ipv4:192.168.1.2

dtmf-relay sip-notify

dtmf-interworking rtp-nte

codec g711ulaw

no vad

If anyone has experienced this and got a resolution please share with me.

Regards

Kajen

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3 REPLIES
VIP Super Bronze

Intermittent DTMF issue with CME Autoattendant message

Hi,

Can you remove this command dtmf-interworking rtp-nte.  Once you have done that please test again and send the following debug for a call with dtmf failure

debug voip rtp session named-event

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New Member

Intermittent DTMF issue with CME Autoattendant message

Hi,

I have removed the "dtmf-interworking rtp-nte" and tried the debug command that you proposed.. But i don't see any output for the calls.

This analog line actually having couple of conversion in between and then only terminated to FXO port. Like,

Analog signal ----> IP signal -----> Analog signal (ISP is using multiple converters to bring the analog connection to CME)

And the connection is provided through WiMAX line then converted back to Analog.

I have noticed that when we press the extension number during the AA message, it says like calling and then says invalid number for unsuccessful calls ( Sometimes it says calling and then tells the extension number - Successful call).

Regards

Kajen

New Member

Intermittent DTMF issue with CME Autoattendant message

Can you please share how you resolved this issue.

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