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Internal error: Call blocked by CLI"

prasanth_k
Level 1
Level 1

Hello,

I am facing an issue when i try to do hair pin call forwarding in CME 8.6. It says" Internal error: Call blocked by CLI"  with error code 228.

I have checked the error code and the detailed description i found like : This call was rejected because it matched the profile defined for calls to be blocked." But i couldnt find any solution for the particular error.

It was working perfectly with CME 7.1. Anyone has faced the same issue ??

Many Thanks

1 Accepted Solution

Accepted Solutions

Do not configure after-hours block on the phone that needs CFA.

View solution in original post

9 Replies 9

paolo bevilacqua
Hall of Fame
Hall of Fame

The error comes up where exactly ? Can you include the entire trace.

HI Paolo,

I will send you the debug ccapi on Sunday. My week end started already. Thanks for the quick reply

Do not send debug ccapi. Send isdn or sip trace as applicable.

HI Paolo,

I have uploaded debug isdn q931, debug vtsp, and vpm.

Can you please have look and let me know if you require any more details

Thank you..

IEC=1.1.228.11.29.0

228 User denied access to this service

11 (maybe binary, should be 3) The call was rejected because it matched the profile defined for calls to be blocked.

You have some config command blocking calls.

HI Paolo,

Yes it was blocking by after hours pattern. I have contacted Cisco and they have mentioned that hair pain call forward is not possible if the after hours pattern is configured. Now hair pin forward is working in their office timing. after that its blocking.

Do you have some work around to achieve both ?

Do not configure after-hours block on the phone that needs CFA.

OK..Thanks Paolo..i appreciate your quick response

Thank you for the nice rating and good luck!

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