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Internal/External ring tones

Hi,

we have a Call Manager cluster v4.1 and manage aprox 300 x 7912 and 7911 handsets at our remote sites. There is a slight difference between the ring tones of incoming calls from external and other internal extensions. I have been asked to make all the incoming call ring tones the same. is there a global setting within Call Manager to achieve this?

Regards,

Darren.

2 REPLIES
Silver

Re: Internal/External ring tones

Edit the "RingList.xml" and "DistinctiveRingList.xml". Both files can be found in C:\Program Files\Cisco\TFTPPath. You need to have the desired rigntone in the DistictiveRingList.xml file.

Don't forget to restart the TFTP service.

MK

Hall of Fame Super Red

Re: Internal/External ring tones

Hi Darren,

Just to add to the good info from MK (+5 MK :)

What you are seeing, or rather hearing is called :)

*Distinctive ring for on- and off-net status

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps6729/product_data_sheet0900aecd8042402c.html

This is "default" behaviour that cannot be changed by the Admin without changing the Gateway to On-Net.

Have a look at this thread, there is some good related info :)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2e750

Hope this helps!

Rob

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