Some of our user are using Genesys desktop to receive calls from free numbers. They have cisco softphone but most of the time the Genesys application are unable to login and gives an error "Internal telephone error . The problem is resolved temporarily when we re-add the user's number in controlled device in CUCM under pgenesys and ask the user to restart the genesys application but we need a permanent solution for this. We checked with Genesys too but they said the problem is from voip end. Can anyone advice what could fix the issue.
Did you also engage a Genesys resource? I've restarted the CTI Manager service and I'm still seeing the same results. My current fix is to un-associate and re-associate the CIPC from the application user. Not a great fix.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...