Here is another utility that should add a nice touch to your CME installations, especially for customers used to sophisticated legacy PBX features.
Camp-on service is a TCL/IVR script that handles calls to busy extensions. Caller will hear an announcement and music on hold. Once the extension is free again, it will be forwarded the waiting call.
All the indications on how to use are in the script itself. I would like to have your feedback, either in this thread or writing to the address given in my profile.
There are a couple improvements that can be done, and I have kind of planned as time permits:
1. Option to recall operator while on wait by pressing *
2. Limiting the number of waiting calls at any given time and deliver them in the order these came. Currently, an unlimited number of calls can go waiting, and will be presented in no predictable order. (this is much more complicated).
How do you actually use these scripts, do you just put the TCL script in flash and then add the commands that you have remarked out in the file and substitute the router's IP with the applicable value?
Do you have more super cool stuff for CME as well?
Now you can present to the called the new call, and let know the caller about that, giving the possibility of answering as usual.
To do that, configure under service, a "param prefix" e.g. "CA". Configure an ephone-dn composed of said prefix and the extension number. The incoming calls will be sent on this ephone-dn. Configure button as overlay with call waiting for these two DN, e.g.
ephone-dn 30 dual-line
call-forward busy 68
ephone-dn 31 dual-line
If the param prefix is not configured, the service will not present the new call.
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