i have been rolling out these softphones thoughout my organization for sometime now. but today i hit a brick wall trying to figure out an issue.
Issue: 3 of my most recent softphone installs have come up and work. they can make calls to cell phones, POTs phones, and other softphones. but when they call another cisco device (7962, 7965, ect..) the call will establish but the user on the soft phone cannot be heard. and this only occurs when a call is being made between the softphone and a cisco ip desktop phone.
i have about 40 other soft phones that i have installed that work great. but its only these three that are causing issues.
i tried using different cofigurations with the headset, microphone and speakers. didnt change anything. i verified that the VLAN was correct as well as the IP address.
but im still having the same issues. these 3 softphones (out of 45 total that work) can make calls to cell phones, other softphones and any land line with no problems. it is only when they call a desktop VOIP that is programmed within the same CM.
my next step is to try and uninstall and reinstall the program on the users computer.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...