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IP Communicator doesn't show Local Directory

I have a CME system. All my hard-phones show a Local Directory option, but i have a soft-phone (IP communicator) that doesn't show it.

When i hit the directory button on the softphone it shows an XML Error [4]: Parse Error.

thanks

1 REPLY
Anonymous
N/A

Re: IP Communicator doesn't show Local Directory

This issue occurs when the Prompt element contains more than 32 characters. In order to avoid this issue, you need to shorten the directory name length to 31 characters or less.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080965bf9.shtml

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