Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

ip communicator headset with shadowing option

hi guys,

hope someone help shed some light here. our call centre agents use ip communicator to take calls.  we are looking for a usb headset (if any available in the market)  that has the ability for another agent (trainee) to shadow. basically a headset that spits into two. one agent take the call and answer, other will listen to the call.  i was lookiing around but couldnt really come up with anything. pls let me knw if you know anything.

thanks a bunch.


Hall of Fame Super Gold

ip communicator headset with shadowing option

You can use a 2.5mm jack headset with splitter.

VIP Super Bronze

ip communicator headset with shadowing option

If you have trouble with You need to start with one of the two major headset vendors. I'll use Plantronics in this example:

There is also a 3.5mm analog audio option; however, I would attempt to avoid that route since it isn't amplified. The sound card may not drive enough voltage/ohms for multiple headsets.

Please remember to rate helpful responses and identify helpful or correct answers.

CreatePlease to create content