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New Member

IP Communicator Install

What would cause this to appear on the IP Communicator phone on the PC.

Registration Rejected: Error DBConfig

1 ACCEPTED SOLUTION

Accepted Solutions

Re: IP Communicator Install

close out of the CIPC and reopen it. It should register at this point.

24 REPLIES
Cisco Employee

Re: IP Communicator Install

usually you get than when you configured the phone as something else that's not an IPC ie 7970

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: IP Communicator Install

I added a new device and selected IP Communicator and set up the device like I usually. I also right clicked and went to preferences and the network tab to check on the TFTP settings and they are correct also. What else do I need to do?

Re: IP Communicator Install

Did you confirm you are using the correct MAC address?

Re: IP Communicator Install

You need to make sure the IP Communicator is set to use the correct Network Adapter. This is the MAC that will be used to authenicate/register to Call Manager. If they do not match, you will get registration rejected.

New Member

Re: IP Communicator Install

I have confirmed the MAC address that is registered with Call Manager is the same as the PC.

Re: IP Communicator Install

Have you tried removing the phone and dn out of CM and adding it back?

Have you tried upgrading or downgrading the version of CIPC you have?

New Member

Re: IP Communicator Install

I have deleted the device from Call Manager and added it back. Still does not work.

I used CIPC version 2.1.3

Re: IP Communicator Install

What version of Call Manager are you using? Make sure you are following these instructions..

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5475/products_tech_note09186a008026d36f.shtml#temp1

New Member

Re: IP Communicator Install

We have Call Manager 6.1.1 and are trying to install CIPC 2.1.3

Re: IP Communicator Install

So in your CM configuration you have the following for device name.

SEP + MAC of NIC that is configured in CM... SEP is required in the device name for the version of CM you are running.

New Member

Re: IP Communicator Install

I am sending a screen shot of the device in call manager. Yes the SEP, MAC and NIC are configured in CM.

Re: IP Communicator Install

Looking at the screen shot the device name is incorrect.

it needs to be SEP002198449D83 for the device name. The screen print was kind of small, but you get the just.

New Member

Re: IP Communicator Install

Thank You for pointing this out I made the change. How come when you register a physical phone and just put in the MAC it automatically adds the SEP when you jump to the description ?

Re: IP Communicator Install

Phone requires the MAC in the device name however with CM 5.X and above for CIPC you need to place the SEP in the device name. The description field is just what it states. Only used for reference.

if all is good, please rate the post.

New Member

Re: IP Communicator Install

Phone is still not working is there something more I need to do?

New Member

Re: IP Communicator Install

I made the change and reset the phone. I do not see that it has fixed the problem.

Does it take a while for it to make the change, os is there anything else I need to do?

Re: IP Communicator Install

close out of the CIPC and reopen it. It should register at this point.

New Member

Re: IP Communicator Install

Putting in the SEP in front of the MAC fixed it thank you very very much!

Re: IP Communicator Install

Glad all is well and takes for the nice rating. Have a good day..

New Member

Re: IP Communicator Install

When I go to the link below it says forbidden file and will not show it to me

New Member

Re: IP Communicator Install

I am still getting the Registration Rejected: Error DB Config

New Member

Re: IP Communicator Install

My 2 cents...

Are you using auto-registration for IPC?

Incase if the phone is not added to the CCM phone table, please add the phone to the CCM or check if you have enabled autoregistration.

Tx,

bala.

New Member

Re: IP Communicator Install

How do you check to see auto registration is enabled

New Member

Re: IP Communicator Install

Hi,

To check if auto-registration is enabled, login to CCM admin page and go to System->Cisco Unified Call manager.

Click on the list of the CCMs displayed to check if auto-registration is enabled for the CCMs.

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