usually you get than when you configured the phone as something else that's not an IPC ie 7970
if this helps, please rate
I added a new device and selected IP Communicator and set up the device like I usually. I also right clicked and went to preferences and the network tab to check on the TFTP settings and they are correct also. What else do I need to do?
You need to make sure the IP Communicator is set to use the correct Network Adapter. This is the MAC that will be used to authenicate/register to Call Manager. If they do not match, you will get registration rejected.
Have you tried removing the phone and dn out of CM and adding it back?
Have you tried upgrading or downgrading the version of CIPC you have?
What version of Call Manager are you using? Make sure you are following these instructions..
So in your CM configuration you have the following for device name.
SEP + MAC of NIC that is configured in CM... SEP is required in the device name for the version of CM you are running.
Looking at the screen shot the device name is incorrect.
it needs to be SEP002198449D83 for the device name. The screen print was kind of small, but you get the just.
Thank You for pointing this out I made the change. How come when you register a physical phone and just put in the MAC it automatically adds the SEP when you jump to the description ?
Phone requires the MAC in the device name however with CM 5.X and above for CIPC you need to place the SEP in the device name. The description field is just what it states. Only used for reference.
if all is good, please rate the post.
I made the change and reset the phone. I do not see that it has fixed the problem.
Does it take a while for it to make the change, os is there anything else I need to do?
My 2 cents...
Are you using auto-registration for IPC?
Incase if the phone is not added to the CCM phone table, please add the phone to the CCM or check if you have enabled autoregistration.
To check if auto-registration is enabled, login to CCM admin page and go to System->Cisco Unified Call manager.
Click on the list of the CCMs displayed to check if auto-registration is enabled for the CCMs.