Some of our homeworkers are experiencing issues with their headset or handset they use with IPCommunicator.
They've said that there is an alert message at times that appears when closing down the ip communicator saying "can not save settings".
This means that when they next log on to the communicator the auto tuning wizard appears with a request to 'check audio settings' as 'some audio devices have never been configured to use with Cisco IP Communicator'.
When this happens the handset/headset, make/model option is not available from the drop downs.
We have had a user bring their laptop in and we have reinstalled all software, handset drivers etc. But then it happens again. I have to issue instructions on setting up their usb phone/headset from scratch.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...