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New Member

IP communicator Softphone Issue dialing PSTN number


We have some Australia Users, who were not able to dial more then 6 digit which is getting restricted in dialing PSTN 10 digit mobile number.I have checked the CSS , RP everything is fine, while i checked in DNA, i could see call is routing to H323 gateway and is taking the pattern 0.! which is for PSTN partition. Only with softphone this isssue is faced,the same conf are with desk and have no issue,we even checked the logical partition policy and is not applied for the Australia site.

Do you have any idea what could be the cause....i checked the translation pattern whether it is getting conflicted with any pattern but not....and is not there with the block pattern as well..

We are using CUCM version 9.X


Dinu Nair | 9176786743

Cisco Employee

Hello!You should try to


You should try to analyze SDI traces, how your call goes out of CIPC. Before collecting traces, configure 'Detailed' level of debug in Serviceability web page -> Trace Configuration -> CM Services -> Cisco CallManager. Check 'Apply to All Nodes' field and 'Set Default' button. Also you should set Service Parameters->  Digit Analysis Complexity ->TranslationAndAlternatePatternAnalysis  .

Please, check my document .

It's in Russian, but you can try to look at screenshot and output of SDI.

Post your logs with caliing/called numbers, time of call.



Cisco Employee

Hi!Have you managed to find


Have you managed to find to root cause?



New Member

Hi Kiril,Thanks for your time

Hi Kiril,

Thanks for your time and support, we found out the issue, it was the problem with the route pattern which was overlapping.

We have 0 for emergency pattern and 0.! for PSTN, emergency was enabled with urgent priority due to which PSTN was not allowing for the users, as they dial 0XXXX, it willl take 0 emergency pattern.

Didn't get a chance to go for SDI traces....:)


Dinu Nair | Ford