My Customer have a solution with CUCM 9.1(2)SU2. He is configuring Extension Mobility for any models IP Phone, but, only 7821 model didn´t worked. The firmware version is sip78xx.10-1-1SR1-4. I found the bug CSCuj90768, but, not is clear for me if this is the root cause.
The message error is that appear when the user try login is: session start without sucess
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...